Last day I waited for roughly 20 minutes before my turn came up at the general information kiosk at a State Bank of India branch in a Navi Mumbai ward. As was expected, the personnel at the kiosk was unable to answer my query. She said the person who was handling my case (KYC and debit card request submission) was on leave, which somehow seemed to excuse her of the duty to trace the paper trail, investigate, and resolve it. For her advantage, I do hand it to her for giving her absent colleague a quick call, in vain. All this while, another of her colleagues sitting next to her was hearing our conversation, sipping tea from a tiny paper cup, staring at the long line behind me, looking careless, unperturbed, and proud to be present there at that moment, possibly enjoying schadenfreude. This article is dedicated to people like her.
At a time when some aviation experts are criticizing SBI for their callous attitude against the heartbreaking Jet Airways fiasco, I think it is fair for me to take a few potshots wrapped with satire at them. Most of us who have an account with the nation’s biggest public lender will relate to this almost immediately, and that is the highlight of this article. Here it goes…
Different Types of SBI Staff
A random list of the types of personnel you see at every SBI branch in the country:
- Slacker – Got in through caste reservation. Were the first one to be pissed when their branch reduced the size of tea cups as part of regional cost-cutting. Do not have any friends. Take more than a dozen snack and loo breaks per day. Were the person who convinced their branch manager to put up a banner warning customers that they will be booked under IPC 352 and related sections if they try to manhandle a SBI employee. Were disappointed when TikTok was banned in India.
- Idler – Usually an unpaid intern and/or a relative of an existing employee. Take up a desk at the front of the entrance and makes heavy use of the “Machine out of order”, “Counter closed”, and “Lunch time” signage. Have slightly more powers than a SBI customer. Assume the role of a clerk when the actual clerk is on leave. Boasted they will be able to get their friend a loan at half the market interest rate but are clueless how they will actually do it.
- Ruler – Usually the branch manager, the deputy branch manager, or the business head. Left no stone unturned after the hiring process to get themselves a cabin in the branch but failed. Think they own the branch and at least 51% stakes in SBI. When their boss is on leave, behave like they own SBI. Rarely have a successful marriage. Believe that their English-speaking skill is the best among the branch staff and often show it off during corporate meets.
- Vanity Persons – Got in through caste reservation pretty late in their life. Or as an extension of their dead spouse’s job. Usually older than the branch manager, but assume a designation 3-4 tiers below them, with the sadness about this fact very apparent on their face. Have an online MBA in people management. Have their favorite deity’s idol on their desk. A stickler for SBI’s draconian rules. Very punctual, especially about lunch and snack timings. Are usually all the 3-4 tellers in the branch.
- Idler II – Often the security person. Obese. Have not fired a rifle since initial school training in 1991. Know more than the Idler, and sometimes, even the manager. Possess superior staring skills, even more when people of the opposite sex are around. Would be accused and convicted in a social controversy in an ideal world. Lead an antisocial life.
- Infant – Pretty new to the banking world, and usually are appointed directly as the branch manager. Know less about banking than the branch staff’s average knowledge. Eat lunch alone in their cabin. Are an equal participant and victim of marital discord. Often keep a line of customers waiting at a general information kiosk by putting the personnel behind the desk to work on something “urgent” and as “needed by the HO before lunchtime”. Do not have any children.
- Worker – The only people who work, and act seriously upon queried by a customer. Lead a happy family life, and are currently trying for a baby. Aspire to become a manager before retirement but don’t know that they are unlucky. Do not care about work, lunch, snack timings. Often at the receiving end of people who religiously partake in random acts of kindness. Do care about customer satisfaction. Do not get offended by articles mocking them.
- Invisible – *that empty chair*
What more types of people have you met at an SBI office? TN.
Note: If you are an SBI employee and are reading this, do not take offense. Instead, try to change the status quo in your branch. If you still think it is wrong of me to generalize, please get in touch.
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